Name: Leong Chai Ying (梁彩燕)
Position: Service Captain
Previously from: Perak, Malaysia
Craft: A lady who serves with dedication and delivers warmth to everyone she encounters.
As Service Captain, she ensures patrons receive the best service at the restaurant. Chai Ying is a veteran with more than 11 years of experience.
The Service Captain of Grand Shanghai is a stalwart of warm and personable service. Overseeing the service crew, she is a role model to the junior staff, and the arrowhead leading the service crew in Grand Shanghai.
A day in the Grand Shanghai:
Begins with immaculate service. Alongside Restaurant Manager Shirley, Captain Leong runs a tight ship. Her main responsibilities include helping diners with their reservations, serving tables, and guiding junior staff. The service crew operates on shifts and works as a cohesive body with other crew members, to provide the best dining experience to the patrons.
Good service means:
Delivering joy. Grand Shanghai’s top priority lies in providing the best service and dishes for patrons. No matter the occasion, customer satisfaction is the service crew’s utmost priority.
Therefore, whether the patrons visit Grand Shanghai for regular meals, or are hosting an elaborate banquet with Grand Shanghai, they receive consistent service. The crew is driven to deliver personable service and address the need for good food and company.
Our relationship with patrons:
Providing service to friends. Each encounter with a diner is a catch-up amongst friends. The team knows diners by their names after a few visits, and some experienced service staff, like Captain Leong, have served regular patrons for decades.
Hearty conversations with patrons are common. Catching up with familiar faces never fails to buoy spirits. Over the years, Captain Leong has built a strong rapport with regular patrons, and instinctively knows about quirks, needs, and wants. This enables her to provide regulars with what they need before they even request.
You should not miss the signature dishes of Grand Shanghai: Fish Head Soup in Claypot — 沙锅鱼头汤 (Sha Guo Yu Tou Tang), Steamed Shanghainese Pork Dumplings — 小笼包 (Xiao Long Bao), and Pan-Fried Pork Buns — 生煎包 (Sheng Jian Bao). Our dedicated chefs thoughtfully prepare each dish, selecting the best ingredients and turning them into exquisite dishes that are authentically Shanghainese.
Bask in the splendor of 1930s Shanghai, and be embraced by the warm conviviality of its service as extended by Captain Leong and her esteemed service crew at Grand Shanghai. Turn up to an unforgettable dining experience with family and friends, and create new ones along the way, here at the Grand Shanghai.